Director of Intake and Service Navigation
Are you a strategic leader who enjoys connecting people to the right services and building strong partnerships? Momentum is seeking a Director of Intake and Service Navigation to lead our organization-wide intake and service-navigation operations and help individuals and families successfully navigate our continuum of care.
Benefits (Full-time):
- Medical/Dental/Vision Insurance
- Life Assistance Program
- Flexible Spending Account (FSA)
- Paid Holidays
- Paid Vacation/Sick/Bereavement leave
- Credit Union Benefits and Discounts
- Retirement Plan (403B)
- Employer Sponsored Life Insurance
Director of Intake and Service Navigation Essential Responsibilities:
- Lead and continuously improve Momentum’s centralized intake and service-navigation process from referral through admission and post-admission handoff.
- Oversee complex and high-risk referrals, serving as the primary escalation point for urgent, clinical, cross-regional, and challenging placements.
- Coordinate referral and admission reviews, ensuring required medical, behavioral, financial, benefits, funding, and program documentation is complete and supports informed placement decisions.
- Coordinate pre-admission assessments and placement activities, including in-home, hospital, skilled nursing, program-site, and community-based assessments. Travel throughout Momentum’s service area is required.
- Partner with nursing and clinical teams to assess medical readiness, level of care, behavioral needs, accessibility, equipment, transportation, staffing, and other supports required for successful placement.
- Evaluate admission readiness and placement options, recommending appropriate services, alternative placements, delayed admissions, or other solutions based on individual needs and program capacity.
- Provide ongoing service navigation for individuals and families, helping them access appropriate services across Momentum’s residential, adult day, pediatric therapy, ABA, and community-based programs as their needs change.
- Monitor referral pipelines, census, capacity, vacancies, and admission timelines, identifying barriers and opportunities to improve occupancy and service access.
- Collaborate with Regional Centers, payers, Finance, Billing, and program leadership to confirm authorizations, funding, rates, service requirements, and financial readiness before services begin.
- Lead cross-functional intake and placement efforts while ensuring compliance, accurate documentation, effective handoffs, and a positive experience for individuals and families throughout the intake process.
Qualifications:
- Bachelor's degree in healthcare administration, social services, business, public administration, or a related field; required.
- Minimum of five years of progressively responsible experience in intake, admissions, service coordination, healthcare or disability-services operations, case management, or program administration.
- Minimum of three years of direct supervisory or healthcare leadership experience, including responsibility for assigning work, coaching staff, evaluating performance, addressing performance concerns, and developing an effective team.
- Experience with developmental-disability services, Regional Centers, residential or adult day programs, healthcare transitions, service authorizations, and interdisciplinary teams strongly preferred.
- Experience using data to manage census, capacity, referral pipelines, operational performance, and financial readiness.
- Current and valid California driver license, liability insurance, and reliable means of transportation; required.
- Must be available to travel throughout Los Angeles, Ventura and Orange Counties, as needed (mileage reimbursed)
- Successfully pass all post-offer, pre-employment screening requirements, including criminal background check, drug screening, and provide proof of eligibility to work in the United States
- Ability to run, push, pull, bend, squat, kneel, and lift up to 35 lbs.
With 40 programs and service sites spanning several counties, Momentum is the largest nonprofit provider of direct support for individuals with disabilities in Southern California.
Momentum is an equal opportunity employer and is required to comply with equal opportunity legislation in each jurisdiction in which it operates. Momentum also considers qualified applicants with criminal histories for employment pursuant to California Law and, if applicable, the L.A. Fair Chance Ordinance.